Terms and Conditions — bookaLEAP B.V.

Effective Date: 01.07.2023 Last Updated: 14.10.2026 Version: 13.1

1. Introduction

Welcome to bookaLEAP, a service provided by bookaLEAP B.V., registered in the Netherlands at Jan Pieter Heijestraat 107H, 1053 GN, Amsterdam (KvK 89959973) (“bookaLEAP”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our platform, apps, and services.

By creating an account, booking a session or event, or using any part of our platform, you agree to these Terms.

2. Our Services

bookaLEAP offers:

• A marketplace platform where users (“Leapers”) can book services from independent sports and wellness professionals (“Experts”) and from studios or gyms (“Businesses”) — including 1:1 appointments, class packs / punch cards, and combined offers. The Expert or Business is the seller of what you book; bookaLEAP is the platform they sell through, and collects your payment on their behalf. Section 4 sets out what that means for your contract and your invoice.
• Events, which may be organized directly by bookaLEAP or by Experts and Businesses using the platform (“Organizers”). Each event listing states who the organizer is; where the organizer is not bookaLEAP, the contract for the event is between you and that Organizer.

“Expert” is the name of an account type — not a certification, endorsement, or guarantee by bookaLEAP that the holder has any particular qualification, license, or level of skill. Section 10 explains what verification we do and do not perform. Earlier versions called this type “Partner” and a “Leaper” a “Client”; the rename changed no rights or obligations.

A Business, by contrast, is not an account type. A studio, gym, brand, venue, community or other organisation exists on the platform as an organization — an entity in its own right, with its own page, its own fiscal details, and its own balance — and the people who run it hold ordinary personal accounts linked to it as members. Where these Terms say “Business”, they mean that organization. Section 11.3 sets out who is bound by these Terms where the seller is an organization rather than an individual Expert.

3. Accounts and Eligibility

• Accounts are created with a phone number verified by SMS code. You may additionally sign in with Google or Apple; those identities are linked to your phone-verified account.
• You must be at least 18 years old to hold a bookaLEAP account. Registration asks for your date of birth and refuses an account below that age.
• A person under 18 may take part in a session or event but may not hold an account. An adult account holder books on their behalf, and by doing so confirms that they are that person’s parent or legal guardian or have that parent’s or guardian’s consent. The adult account holder accepts these Terms — including Section 6 — for the minor as well as for themselves, and the event rules on minors in the Code of Conduct apply.
• You agree to provide accurate information and keep it up to date.

4. Booking and Payments

• All payments are processed by Stripe. Available payment methods include card, iDEAL, and Multibanco. Your card and bank details are collected by Stripe directly and never stored by bookaLEAP.
• The Expert or Business you book from is the seller. bookaLEAP acts as their disclosed agent. The contract for the service is between you and whoever delivers it. We collect your payment on their behalf and issue the invoice in their name and, where they charge BTW (Dutch VAT), under their BTW number, under the self-billing arrangement in Section 11 — so your invoice names them as supplier, not bookaLEAP. The only purchases for which bookaLEAP is itself the seller are events bookaLEAP organizes; each event listing states who the organizer is.
• You are told who you are contracting with before you are bound. The checkout summary and your booking confirmation name the seller, give their trading name and registered address, and tell you how to reach them. If a listing does not show who you would be contracting with, do not complete the booking — write to info@bookaleap.com instead.
• bookaLEAP handles the money either way. Because we collect on the seller’s behalf, you cancel, claim a refund and raise a problem with us under Sections 5 and 12, and we administer it. You are never asked to pursue an Expert or Business yourself for money paid through the platform, and nothing here makes a Section 5 right conditional on the seller’s cooperation.
• When you start a booking for a time slot, the slot is reserved for a short hold period (currently 30 minutes) while you complete payment. If payment is not completed in time, the hold lapses and the slot may become available to others.
• If a slot or ticket becomes unavailable before your payment settles (for example a double-booking collision or a sold-out price tier), your booking is cancelled and your payment is automatically refunded in full.
• All prices are shown in euros and include VAT where applicable. The VAT on the service itself is charged by the Expert or Business supplying it and shown on their invoice to you; the VAT on bookaLEAP’s commission is between them and us and does not change the price you pay. Promo codes and LEAP coins (Section 4.1) may reduce the price.
• Class packs / punch cards and combined offers are valid for 12 months from purchase unless the listing states a different validity period. Unused credits expire at the end of the validity period.
• By completing a booking, you confirm that you have read and accept the Cancellation & Refund Policy (Section 5) and the Liability Disclaimer & Assumption of Risk (Section 6) applicable to that booking.

4.1 LEAP Coins and Referrals

LEAP coins are bookaLEAP’s in-app credit. They reduce what you pay at checkout and are shown as a balance in the app.

• How you come by them. We credit coins as a bonus on a purchase, for writing a review of a session or event you attended, as one of the two refund methods in Section 5.7, and for a referral below. We may also credit them by hand, to put right a problem with a booking.
• Referrals. Your account carries a referral code. Where someone registers using it, we credit coins to both of you once that registration completes. The reward is paid once for each person referred, and never for a code you enter on your own account. We do not pay it where the registration is never completed, where the code is not recognised, or where we have reason to believe the referral is not genuine.
• What they are worth. A coin is worth a fixed amount in euros, which we set and show you in the app. Coins are converted at the rate in force at the moment you spend them, not the rate when you earned them.
• What they are not. Coins have no cash value. They cannot be redeemed for cash, transferred to another account, or paid out. They are not a payment instrument, not electronic money, and not a deposit — they are a discount we choose to give, and nothing here is a promise to pay you money.
• Changes. We may change the coin value and the referral amounts, or set a referral amount to zero. A change applies from the moment we make it and never takes back coins already credited. If we end the referral programme or the coins scheme, we will tell you first and leave you a reasonable period to spend what you hold.
• Coins do not expire while your account is open, and we do not charge you for holding them.
• Taking a credit back. Where coins were credited by mistake, or earned on a purchase that is afterwards refunded or charged back, we may reverse the credit. Sections 5.1, 5.2 and 5.7 set out what happens to a purchase bonus when the purchase behind it is undone.

5. Cancellations and Refunds

Three rules run through the whole of this Section:

• A booking follows the cancellation terms in force when you paid for it. A later change to this Section, or to the timings in it, applies only to bookings paid for after the change takes effect.
• Cancelling in time refunds what you paid, less any LEAP coins bonus that purchase earned you; whether it reaches you as money or as LEAP coins depends on when you cancel (Section 5.7). Cancelling later, or not attending, gives no refund of what you paid — unless Section 5.3 or 5.4 applies, or mandatory law requires one. What “in time” means differs: a session has its own cutoff, set by the seller (Section 5.1); every event follows the same timetable (Section 5.2).
• Before you confirm a cancellation, the app shows you what you will get back, and until when — or warns you that you will get nothing back.

5.1 Appointments and Sessions (1:1 Personal Training, Nutrition, Wellness, Classes)

• Every session has its own cancellation cutoff, set by the seller and shown to you when you book.
• If an Expert or Business cancels your session, you are entitled to a full refund of what you paid for it, regardless of timing, returned to your original payment method.
• Sessions booked with a punch-card or combo-pack credit follow the same cutoff, applied to the credit: cancelling before it returns the session credit to your pack; cancelling after it forfeits the credit.
• Cancelling a session releases the slot immediately.

5.2 Events

Running an event requires committing in advance to costs such as venue rental, coaching staff, equipment, and marketing, so the same timetable applies to every event on bookaLEAP, whoever organizes it. When you cancel your own ticket:

• within 30 minutes of your payment completing, your money is returned to your original payment method (Section 5.7) — however close to the start you booked;
• after that, until 72 hours before the event starts, you are refunded in LEAP coins (Section 5.7);
• in the last 72 hours before the event starts, you can still cancel and free your place, but what you paid is not refunded. LEAP coins you spent on the ticket as a discount are still returned to your balance, and a coins bonus the purchase earned you is not taken back. The app warns you before you confirm;
• once the event has started, the ticket can no longer be cancelled.

The 72 hours are counted back from the event’s start time as currently scheduled. If the organizer moves the event to a time you cannot attend, Section 5.3 applies. These are the timings currently in force; the app shows the exact time each step ends on your booking, so rely on that rather than on the figures here.

No refund in the last 72 hours applies whatever the reason, including change of mind, late arrival or no-show, and inability to attend for personal reasons such as illness, travel, or scheduling conflicts; Section 5.8 lets you ask us to review your case. A free registration may be cancelled at any time before the event starts.

If you cancel a ticket without a refund and then register again for the same event without paying, the new registration is free and the earlier payment stays with the seller: it is not refunded if you cancel again or if the event is later cancelled.

By purchasing a ticket, you acknowledge and accept this cancellation policy as a condition of your booking.

5.3 Exceptions — When a Refund or Credit Is Owed

Regardless of Section 5.2, you will be offered a full refund or, at your choice, a credit toward a future event, if:

• The organizer cancels the event;
• The organizer reschedules the event to a date or time you cannot attend;
• A refund is otherwise required by mandatory Dutch or EU consumer protection law.

5.4 Cancellation by bookaLEAP of an Individual Booking

Separately from an Organizer cancelling a whole event (Section 5.3), bookaLEAP may cancel your individual booking or registration and remove you from the session or event. Where we do so, we will tell you and give the reason.

Where the cancellation is attributable to you, no refund and no LEAP coins are due, and the amount you paid is not returned. This applies where we cancel your booking because:

• you have breached these Terms or the Code of Conduct, or your participation would put your own or another participant’s safety at risk;
• the booking is fraudulent, was paid by a disputed or reversed payment, or abuses promotions, promo codes, or LEAP coins;
• you did not attend and did not cancel in time under Section 5.1 or 5.2; or
• the booking is a duplicate of another booking you hold for the same session or event.

In every other case — including where we cancel for our own operational reasons — you are entitled to a refund of what you paid for that booking, returned to your original payment method, or at your choice a credit toward a future booking. Because the cancellation is ours and not yours, no time limit applies to this: the cash-refund window in Section 5.7 governs your own cancellations only.

Nothing here limits your rights under mandatory Dutch or EU consumer protection law: where such law entitles you to a refund you will receive it, whatever the reason for the cancellation. If you believe your booking was cancelled without a valid reason, contact info@bookaleap.com; disputes are handled under Section 12.

Where a booking cancelled under this Section was paid partly with LEAP coins, the coins you spent as a discount are returned to your balance even where the cash you paid is not refunded — those coins were credit you already held, not payment for the cancelled booking.

5.5 Statutory Right of Withdrawal

Under Article 6:230p of the Dutch Civil Code, implementing Article 16(l) of EU Directive 2011/83/EU, the standard 14-day right of withdrawal for online purchases does not apply to bookings for leisure services to be performed on a specific date or within a specific period. As all events and personalised sessions offered through bookaLEAP are scheduled for a specific date and time, that statutory right does not apply once a booking is confirmed, and Sections 5.1–5.4 govern cancellations instead.

This exemption is part of your contract with whoever supplies the service, and applies the same way whether that seller is an Expert, a Business, an Organizer or bookaLEAP itself. Every other statutory consumer right — in particular where the service is not delivered or is not as described — applies against that seller in full, unaffected by bookaLEAP collecting the payment for them.

The cash-refund window in Section 5.7 is offered voluntarily, as a contractual right under these Terms. It is not the statutory right of withdrawal, it is shorter than fourteen days, and offering it neither waives the exemption above nor creates a cooling-off period for these bookings.

5.6 Who Pays a Refund

Every refund under this Section 5 is paid to you by bookaLEAP, out of the payment we collected, and is claimed from us. Where the money is ultimately borne by the Expert, Business or Organizer who sold the service — which it usually is, under Section 11.2 — that is a matter between them and us, and it is settled after you have been paid. It is never a condition of your refund, a reason for a delay, or something you are asked to arrange yourself.

5.7 How Refunds Are Paid — Money or LEAP Coins

A refund under this Section 5 is paid either to your original payment method or as LEAP coins (Section 4.1), at a value equal to the amount refunded. Which applies is set by the rules below, not by the reason you give. The app tells you which you will receive, and the amount, before you confirm a cancellation.

Your money is returned to your original payment method when:

• we, an Organizer, an Expert or a Business cancel — any cancellation under Section 5.1, 5.3, or the refundable limb of Section 5.4. No time limit applies to these;
• you cancel shortly after paying — there is a cash-refund window immediately following payment, during which cancelling your own booking returns your money rather than credit. For an event it is currently 30 minutes from the moment your payment completes, however close to the start you booked (Section 5.2). For a session it is currently 24 hours, and it never runs past the session’s own cancellation cutoff (Section 5.1), so a session booked close to its cutoff has a correspondingly shorter window. The app always shows the exact time by which you must cancel to be refunded in money — rely on that time rather than on these figures;
• the booking could not be fulfilled — for example a slot collision or a sold-out price tier (Section 4); or
• mandatory Dutch or EU consumer protection law requires a monetary refund.

You are refunded in LEAP coins when you cancel your own booking after the cash-refund window has closed but before the session’s cancellation cutoff or, for an event, before the last 72 hours before it starts (Sections 5.1 and 5.2; Section 4.1 covers what coins are).

The two methods are never combined: a refund is paid wholly in money or wholly in coins. Where a purchase earned you a coins bonus, that bonus is deducted when the purchase is refunded — and on a money refund there is no offsetting credit, so if you have already spent the bonus your coin balance may go below zero. It cannot be spent while negative and is cleared by coins you earn afterwards.

Money refunds go through Stripe to the payment method you used and normally appear within a few working days. Sessions booked with a punch-card or combo-pack credit are settled in pack credit under Section 5.1 and fall outside this Section entirely.

5.8 Asking Us to Review a Refund

If Sections 5.1 to 5.7 give you no refund but you believe your circumstances justify one — you are taken ill on the morning of a class, for example — you can ask us to look at it. The request is made from the booking in the app, is available for any booking you paid for, and can be submitted up until the session or event starts. Tell us the reason.

We read every request and reply with a decision either way. If we decline, we tell you why. If we approve, we decide whether to refund in money or in LEAP coins and tell you which you have received.

This is a discretionary review, not an additional entitlement. It neither limits nor replaces Section 5.3, Section 5.4, or your rights under mandatory Dutch or EU consumer protection law — where any of those give you a refund, you receive it whether or not you use this route.

5.9 Force Majeure

Neither bookaLEAP nor an Organizer is liable for the cancellation, postponement, or alteration of an event due to circumstances beyond its reasonable control, including extreme weather, government restriction, public health measures, or unavailability of a venue for reasons outside its control. In such cases, an alternative date or credit will be offered where reasonably possible; a cash refund is not guaranteed unless required by law.

6. Liability Disclaimer & Assumption of Risk

6.1 Inherent Risk of Physical Activity

Physical activity and wellness services carry inherent risks, including but not limited to muscle strain, sprains, fractures, cardiovascular incidents, and, in rare cases, serious or fatal injury. By booking or attending any session or event through bookaLEAP — whether delivered by an independent Expert, a Business, or organized directly by bookaLEAP — you voluntarily and knowingly assume these inherent risks and participate at your own risk.

6.2 Events Organized Directly by bookaLEAP

For events where bookaLEAP is the organizer:

• bookaLEAP takes reasonable care in selecting qualified coaches and instructors and in choosing appropriate venues for the activity offered.
• You must inform the coach or event staff on-site of any condition that could affect your safety (see Section 6.4).
• You must follow all safety instructions given by coaches, instructors, and event staff at all times.
• bookaLEAP is only liable for injury, loss, or damage at a bookaLEAP-organized event if it was caused by bookaLEAP’s own gross negligence or intentional misconduct (including that of its direct employees or contractors). Where the law does not allow liability to be limited — such as for death or personal injury caused intentionally or by gross negligence — that liability remains.
• bookaLEAP is not liable for injury, loss, or damage caused by: (a) your failure to disclose relevant health information; (b) your failure to follow safety instructions; (c) a pre-existing medical condition you did not disclose; or (d) risks inherent to the activity that were reasonably communicated to you in advance.

6.3 Expert- and Business-Delivered Services and Events

bookaLEAP does not guarantee the outcome or quality of services or events offered by independent Experts, Businesses or third-party Organizers. The contract for these is between you and that provider, and bookaLEAP is not liable for their acts or omissions except where it has failed to meet its verification obligations under Section 10.

Selling as the provider’s disclosed agent (Section 4) does not narrow what you can claim from them, nor shift onto you the job of recovering money you paid through the platform. Your statutory rights against the provider are unaffected; the refund and cancellation rights in Section 5 are owed to you by bookaLEAP and paid by us under Section 5.6; and where mandatory Dutch or EU consumer law makes bookaLEAP answerable alongside the provider, it does so regardless of this Section.

6.4 Accuracy of Health Information

You confirm that any health, injury, fitness, or medical information you provide — whether in event registration answers, to an Expert, or at an event — is accurate and complete to the best of your knowledge. Failure to disclose relevant health conditions may endanger your safety and may limit bookaLEAP’s and the provider’s liability for any resulting harm. If you have a pre-existing medical condition, we recommend consulting a physician before beginning a new activity or programme.

7. User Content

• You may publish content on the platform (for example feed posts, images, and reviews). You retain ownership of your content and grant bookaLEAP a non-exclusive, worldwide, royalty-free license to host, display, and distribute it as needed to operate and promote the platform.
• You must have the rights to any content you upload, and it must comply with the Code of Conduct. Do not upload content that is unlawful, infringing, misleading, or harmful.
• bookaLEAP may remove or hide content that violates these Terms or the Code of Conduct.
• How to report something. Feed posts, reviews and direct messages each have a Report action in the app — Section 8 covers reviews and Section 7.1 covers messages. Reporting a feed post sends us the post and the reason you give; it does not hide the post by itself, and we decide what to do about it. You cannot report your own post, or a post published by an organization you help run, and reporting the same post twice changes nothing. For anything else, or if you would rather not use the in-app route, write to info@bookaleap.com. We review every report, act on justified notices, and inform affected users of removals where required by law.

7.1 Direct Messages Between Users

The platform includes a private chat so that a Leaper and an Expert or Business can arrange a booking without exchanging phone numbers or email addresses.

• Messages are private to the people in the conversation. They are not published, and they are not visible to other users.
• You cannot send contact details or links in chat. A message containing an email address, phone number or web address is refused automatically and you are told why — it keeps a booking that started on the platform on the platform. Sharing contact details is not itself a breach; taking the payment off-platform is, and Sections 9 and 11 cover that. This rule is about the chat only.
• The Code of Conduct applies to what you write in chat exactly as it applies to anything you post.
• You can report a message. Reporting sends it to our team with your reason. Because a message has already reached its recipient, upholding a report does not hide it; instead we act on the account that sent it, which may mean suspension or removal under Section 9. We do not notify the sender that a specific message was reported.
• You can block someone. Blocking stops further messages between you and that person. It does not delete the conversation you already have.
• We do not read your private messages as a matter of course. Our staff read a message when it is reported to us, when we have to investigate abuse, fraud or a safety concern, or where the law requires it.

8. Reviews and Ratings

Reviews are user content, and Section 7 applies to them in full. The rules specific to reviews:

• Only attendees may review. You can review an Expert who coached you, or a Business whose venue hosted you, only after a booking you personally made and attended. We resolve who you may review from that booking, not from what you tell us.
• One review per booking per subject. A booking with several Experts and a venue lets you review each of them once. Every rating is optional; submitting some and not others is fine.
• A time limit. You may submit a review, and change one you have written, for 14 days after the booking finishes. After that the review stands as written. You may delete your own review at any time, with or without the window open.
• Reviews publish immediately, unchecked. A review is a whole number of stars from 1 to 5 and, if you choose, up to 1,000 characters of text, shown publicly on the Expert’s or Business’s profile with your first name and profile picture — not your full name, phone number, or email.
• Ratings shown on a profile are the average of the visible reviews for that account. Hiding a review removes it from the average.
• Your review must be your own honest experience of the booking it is attached to. Do not post reviews that are paid for, traded, written on someone else’s behalf, or about anything other than the service you received. Do not include other people’s personal data.
• Reporting a review. Any signed-in user can report a published review; reporting does not hide it while we assess. Where a review breaches these Terms, the Code of Conduct or the law we hide it, tell its author what we decided and why, and the author can contest that by replying to the notice or writing to info@bookaleap.com.
• If you delete your account, your reviews are anonymised rather than removed, so that a rating history is not rewritten by unrelated account closures. The Privacy Policy explains this.

9. User Conduct

You agree not to:

• Provide false information.
• Use the platform for illegal purposes.
• Harass, abuse, or harm other users, Experts, or anyone else delivering a session or event.
• Circumvent the platform to avoid fees.

The Code of Conduct forms part of these Terms. bookaLEAP may suspend or terminate your access for violations of these rules; the “Violations” section of the Code of Conduct describes the review process.

10. Expert Verification

Experts and Businesses are verified before being listed, and must complete identity and financial verification before receiving payouts. Because an Expert is the seller (Section 4), an Expert must also be registered for Dutch VAT (BTW) before they can offer anything — an invoice issued in their name has to carry their BTW number — so an Expert that is not registered cannot list and cannot take a booking. An organization (Section 11.3) is different: it declares whether it charges BTW, and one that does not charge BTW may still sell. Its invoices then carry no BTW and no BTW number. Where certificates or qualification documents are uploaded, our review confirms only that a document was submitted and reviewed, not the accuracy, currency or sufficiency of what it claims. “Expert” is an account type, not a certification: it does not imply bookaLEAP has assessed, endorsed or guaranteed anyone’s skills, qualifications, or fitness for your particular needs.

11. Experts and Businesses — Fees, Payouts, and Reporting

You are the seller. Under Section 4 the contract for what you offer is between you and the Leaper, and bookaLEAP collects their payment as your disclosed agent. Here “you” is whoever is named as seller on the listing — an Expert selling in their own name, or an organization (Section 2) selling through the members who run it, for which Section 11.3 sets out the detail. Three consequences follow:

• Whether BTW is due on your service is for you to determine, and any BTW that is due is yours. You charge it and you remit it; if you charge none, none is added. bookaLEAP does not charge VAT on your service and does not remit it for you.

• We issue the invoice to your client in your name, under your BTW number, or, for an organization that has declared it does not charge BTW, without BTW, from the details on your account — under the self-billing arrangement below. Keeping those details correct is therefore your obligation, not a convenience.

• What we charge you is our commission on the sale, and the BTW on that commission. We are supplying you an intermediation service; you are not supplying anything to us.

• Our commission. We deduct a commission from what you are paid for a booking. The rate in force is 10% of the gross amount the Leaper paid — 7.5% for the platform and 2.5% for payment processing — and it is the same for everything you can sell: a single service or appointment, a class pack, punch card or combined offer, an event, and a multi-session event series bought as one bundle.

  We may agree a different rate with you individually, which then overrides this one for the categories it covers. The rate is fixed at the moment the Leaper pays and recorded on that transaction, so a later change never re-prices a booking already paid for; Section 15.1 sets out the notice we give before a rate changes.

• Commission and the BTW on it are two separate deductions from the gross. The rate above is applied to the gross amount the Leaper paid, and the 21% Dutch BTW on our commission is deducted on top of it — it is not carved out of the percentage. On a EUR 70.00 booking at a combined 10% the commission is EUR 7.00, the BTW on that commission is EUR 1.47, and EUR 61.53 is credited to your balance. Where you are registered for BTW, that EUR 1.47 is input tax you can reclaim; an organization that charges no BTW cannot reclaim it, but the EUR 61.53 credited to it is the same either way. We invoice you for each booking’s commission separately, so you have the document to reclaim it against.

• Discounts come out of your side. Commission is calculated on what the Leaper actually paid, after any promo code and any LEAP coins they redeemed, so a discount reduces what you receive and our commission falls only in proportion. This applies to promo codes you create, to platform-wide codes we issue, and to LEAP coins — including coins we awarded the Leaper rather than ones they earned buying from you.

• Your balance. What a booking earns you, less commission, is credited to your bookaLEAP balance. It becomes withdrawable after a holding period of 3 days, counted from:

  • for an event, when that event ends;
  • for a multi-session event series bought as a bundle, when each session in it ends — the bundle is released to you in slices as it is delivered, not all at once;
  • for an appointment, class pack, punch card or combined offer, when the Leaper’s payment completed. For these the holding period runs from payment rather than from delivery, so the money can become withdrawable before the session takes place.

  Your earnings page shows your balance and how much of it you can withdraw right now.

• You ask for a payout; we do not push one. We do not transfer your balance out automatically. You request a withdrawal from your earnings page; a request takes your whole withdrawable balance, which must be at least EUR 10.00, and one request may be open at a time. Once we have approved it, we pay by SEPA bank transfer to the verified bank account on file, net of the withdrawal fee in Section 11.1.

• The three documents you get. For each paid booking we issue, in your name and to your client, the invoice for the service (Section 4); we invoice you separately for our commission on that booking and the BTW on it; and on each withdrawal we give you a settlement statement listing the bookings being paid out. Only the first two are invoices — the first shows no BTW where you charge none — and your balance is already net of commission and its BTW, so the statement does not repeat them.

• Self-billing: you authorise it by accepting these Terms. You agree that bookaLEAP may draw up and issue the invoices above in your name and on your behalf, and that you will not issue your own invoice for the same supply. This bullet is that agreement. Under Article 35 of the Wet op de omzetbelasting 1968, implementing Articles 220 and 224 of EU Directive 2006/112/EC, invoices for what you supply may be drawn up by someone other than you where the two of us agreed it in advance and a procedure exists for you to accept each one: this bullet is the advance agreement and the next is that procedure. There is nothing further to sign, so you can sell straight away.

• How you accept each invoice, and how to challenge one. Every invoice we issue in your name, every credit note correcting one, and every invoice we issue to you is filed and kept for you. You can see and download them at any time under Manage → Invoices, filterable by month, and we tell you in the app each time we issue one in your name; if you would rather we sent them, or want a whole period in one go, write to info@bookaleap.com and we will send PDFs. An invoice you have not disputed within 14 days of its invoice date counts as accepted by you, and that is the acceptance procedure the article above requires. If we could not make an invoice available to you, those 14 days do not begin until we do. If one is wrong — the wrong amount, the wrong BTW treatment, or fiscal details of yours that were out of date — write to the same address and we will correct it by credit note. A correction never deletes the original: an issued invoice is a numbered, filed record and stays on file, as does the credit note correcting it.

• Ending the arrangement. You may withdraw this authorisation at any time by writing to info@bookaleap.com. Because we cannot lawfully collect a payment for you that we are then unable to invoice, withdrawing means you stop selling through bookaLEAP. We act within 5 working days and confirm when we have; until then your listings may still be bookable. Bookings already paid for are delivered and invoiced as normal, and invoices already issued stand. If we materially change how self-billing works, we publish a new version of these Terms and ask you to accept it (Section 15).

• Tax reporting (DAC7). bookaLEAP is required to report every Expert and Business, with what they earned through the platform, to the Dutch tax authority each year under DAC7. To do that we need your tax identification details: an Expert’s BSN (or, if not resident in the Netherlands, a foreign tax identification number and its country); a Business’s legal form and, if it is a legal entity, its RSIN; and, for a Business that is not a legal entity, the BSN, date of birth and home address of the owner who declares for it, who is then reported as the seller. You must give these details truthfully and keep them up to date. Until they are given, you cannot withdraw your balance. Each January we make available a statement of what we report about you for the previous year. How we handle these details is described in our Privacy Policy.

• Experts and Businesses must not make false or misleading public statements about bookaLEAP or its users. Honest reviews and opinions are not restricted.

• Accepting or soliciting off-platform payment for a booking initiated through the platform — including listing a reduced price in-app and collecting the difference directly — is a material breach of these Terms and may result in suspension or termination of the account and recovery of the evaded fees.

11.1 Withdrawal Fee

We charge a withdrawal fee of 0.5% of the balance you withdraw, deducted from that amount: on a withdrawal of EUR 1,000.00 the fee is EUR 5.00 and EUR 995.00 reaches your bank account. It applies to Experts and Businesses alike. The fee is our charge for making the transfer, separate from the commission in this Section and taken after your balance has already been reduced by commission and its BTW — so it is not part of what we deduct from a sale.

• The fee is inclusive of 21% Dutch VAT (BTW) — unlike our commission, the BTW here is inside the 0.5%, not added on top of it. On a EUR 5.00 fee that is EUR 4.13 excluding BTW plus EUR 0.87 BTW. Where you are registered for BTW, that BTW is input tax you can reclaim.
• The EUR 10.00 minimum applies to the balance withdrawn, not to what is transferred, so a balance of EUR 10.00 may be withdrawn and transfers EUR 9.95.
• Your balance is reduced by the whole amount withdrawn. The fee is retained by bookaLEAP and is not credited back to your balance.
• You see the fee before you commit to it. The app shows the balance being withdrawn, the fee, and the exact net amount, before the request is created.
• The rate is fixed when you make the request. The rate in force at that moment is recorded on your request and is the rate it is settled at, even if we change the rate before it is paid.
• The fee, its BTW split, and the net amount transferred are shown on the withdrawal in the app and printed on the settlement statement for that withdrawal. That statement is the only document that discloses the fee, so it is where you find the BTW on it to reclaim.
• Changing it. We may change this rate on the notice Section 15 sets out. A changed rate applies only to withdrawals requested on or after the date in that notice; earlier ones keep the rate recorded on them.

11.2 When Your Balance Goes Down

Your balance is the net of what you have earned and what has since been reversed. Because you are the seller, a refund to a Leaper is a refund of your sale, which bookaLEAP pays out on your behalf under Section 5.6 and then recovers here. Three things reverse an amount already credited to your balance, and any of them can leave it negative:

• A booking behind it is refunded. Where a session or event does not take place, nothing was earned for it, so the credit and the commission we took on it are both reversed. For a multi-session bundle, a cancelled session is reversed only once that session would have run, so your balance never dips for a session still ahead of you. Where a Leaper cancels their own booking too late for a refund (Sections 5.1 and 5.2), nothing is reversed and the amount stays on your balance.
• We approve a refund on request under Section 5.8. The refund is funded from your side by the same reversal; we decide these case by case and tell the Leaper the outcome either way.
• A payment is charged back. If a Leaper’s card issuer or bank reverses a payment, we recover the amount from the Expert or Business that received it by deducting it from your balance, when the funds leave bookaLEAP’s account. It is shown on the withdrawal in the app and on your next settlement statement. If the chargeback is later decided in our favour, the deduction is undone in full.

A chargeback can arrive after a session you delivered, so it can reduce your balance for work you performed. We tell you when one affects a booking of yours and give you the evidence available to us; the outcome is decided by the card scheme and the Leaper’s bank, not by bookaLEAP. It does not cancel the Leaper’s booking — they keep the ticket or the session unless we cancel it separately under Section 5.4.

While your balance is negative you cannot request a withdrawal, and it is cleared by the earnings you accrue afterwards. Where an account stops earning while its balance is negative, we may recover the shortfall from you directly, and we will invoice you before doing so.

Nothing in this Section is a set-off against sums that are not ours to recover: it applies only to amounts a Leaper paid for your booking that we have had to give back.

11.3 Where the Seller Is an Organization

A studio, gym, brand, venue, community or other business or group sells through the platform as an organization (Section 2), not through a personal account. This Section says how the rest of Section 11 binds it.

• The organization is the seller and the party we deal with. Where a listing is published by an organization, it is the seller of what the Leaper books, the party whose name goes on the invoice (with its BTW number where it charges BTW), and the party this Section addresses as “you”. Its earnings accrue to the organization’s own balance — separate from any balance an Expert holds personally — and a withdrawal is paid to the bank account verified for the organization, never to a member’s own (except to an owner who receives its payouts personally, as set out below).
• Its fiscal details are its own: registered name, business registration number and the authority it is registered with, registered address, BTW number (where it charges BTW), and a billing address. Those are what we print on an invoice issued in its name, and keeping them correct is the organization’s obligation exactly as it is an Expert’s.
• Who accepts these Terms for it. An organization acts through the members who run it. The person who registers an organization, and anyone who afterwards manages it on the organization’s behalf, accepts these Terms for the organization as well as for themselves, and confirms to us that they are authorised to do so. If you are not authorised to bind the business you are registering, do not register it.
• Where the organization has no legal personality. An organization that is not a legal person of its own — an unregistered community, for example — is not a separate party. The owner who accepts these Terms for it is the contracting party and the seller, and the self-billing authorisation in Section 11 binds that person. That person bears the consumer-law duties on its sales (refunds, withdrawal rights and Article 230o of Book 6 of the Dutch Civil Code), and its own BTW and income-tax position. Where the organization has no KvK registration, the invoices issued in its name show its name together with the owner’s legal name and postal address, which the owner gives in its payout details.
• An owner who receives the payouts personally. An organization that does not charge BTW may have its owner declare, in its payout details, that the owner receives its payouts personally, on the organization’s behalf, into a bank account in the owner’s own name. The owner names the account holder, and is responsible for any tax, KvK and BTW obligations on those payouts. The declaration ends when that person stops being the organization’s owner, and the organization’s payouts then wait until new payout details have been verified. An organization that starts charging BTW must name an account it owns in the same update.
• The organization determines whether BTW is due on its sales. That includes whether it qualifies to charge none — under the KOR small-business scheme, under an exemption, or because it is not an entrepreneur. It declares truthfully, in its payout details, whether it charges BTW. It updates that declaration before its position changes, so an invoice is never issued on an outdated declaration. Each January we ask an organization that has declared it does not charge BTW to confirm that the declaration is still right; the organization confirms it or updates it. It reimburses bookaLEAP for any BTW, interest or penalties caused by a wrong or outdated declaration.
• That acceptance carries the self-billing authorisation. The self-billing agreement earlier in this Section is given by the organization, through the person who accepts these Terms for it. Article 224 of EU Directive 2006/112/EC requires that agreement to be made in advance with the supplier; where the supplier is an organization, this bullet is where it is made, and the withdrawal route earlier in this Section is exercised for the organization in the same way.
• Invoices and statements sit with the organization, under Manage → Invoices, where the members who manage it can see and download them. The 14-day acceptance period and the correction route earlier in this Section apply unchanged.
• Section 11.2 applies to an organization’s balance exactly as to an Expert’s: a cancellation, an approved refund or a chargeback reverses the credit, and the balance may go negative.
• Being a member does not make you personally liable for the organization’s obligations under these Terms. That does not affect your own liability for what you yourself do, for the confirmation of authority you give above, or any liability arising under law.

11.4 Paid Plans

An Expert or an organization can buy a paid plan that switches on additional features for it. A plan is a separate contract with bookaLEAP B.V., and here bookaLEAP is the seller — the reverse of a booking, where you are. The rest of these Terms apply to it, together with the following:

• Who can buy. An Expert buys a plan for their own account. For an organization, only its owner can buy, change or cancel a plan; its admins can see it. Plans are bought on the bookaLEAP website. The mobile apps show your plan but do not sell one.
• You buy for your business. A plan is bought for the work you offer through the platform, not as a consumer. The statutory 14-day right of withdrawal for consumers (Article 6:230o of the Dutch Civil Code) therefore does not apply to it; how and when you can cancel is set out below.
• Price and VAT. Prices are shown excluding VAT and are charged per month or per year, as you choose. VAT is added at the rate that applies to you, worked out from your billing details. Where you give a valid VAT number from another EU member state, the reverse-charge rule applies and no Dutch VAT is charged.
• Billing details. Before a plan can start we need your billing name, address and, if you have one, your VAT number. They are printed on your invoices, so keeping them correct is your responsibility. You can change them on your plan page.
• Payment and invoices. Payment is by card, processed by Stripe. bookaLEAP B.V. issues the invoices for your plan through Stripe, and they are emailed to you. Your plan page links to where you can see them and update your card.
• Free trial. Where a plan offers a trial, it lasts one calendar month, a card is needed to start it, and each Expert and each organization can have one trial in total. Unless you cancel before it ends, the plan continues as a paid plan and the first payment is taken when the trial ends. Cancelling during the trial costs nothing.
• Renewal. A plan renews automatically at the end of each month or year, counted from the day it started, until you cancel it.
• Changing plan. Moving to a higher plan, or from monthly to yearly billing, takes effect at once: you pay the difference for the rest of the current period straight away, and the new plan starts when that payment succeeds. Moving to a lower plan, or from yearly to monthly billing, takes effect at the end of the current period. A change made during a trial keeps the trial’s end date.
• Cancelling. You can cancel at any time from your plan page. The plan stays active until the end of the period you have paid for, or of the trial, and then ends without a further charge. We do not refund the rest of a period you cancel. Until the period ends you can undo the cancellation.
• If a payment fails. Your plan stays active while the payment is retried, for about two weeks, and we ask you to update your card. If no payment succeeds in that time, the plan ends and your account returns to the standard features.
• Price changes. Changing a plan’s price does not change the price of a plan you already have. If we ever move existing plans to a new price, we will notify you under Section 15.1 first, and you may cancel before the new price applies.
• What a plan includes. The features in each plan are described on the plans page. Where we change them in a way that reduces what your plan includes, Section 15.1 applies to that change.
• Features we give you without charge. We may switch a plan’s features on for you without a paid plan. Buying a plan replaces that arrangement, and it does not come back when the paid plan ends.
• When a plan ends early. We may cancel a plan at the end of its current period where these Terms allow us to suspend or end your account. Deleting your account cancels your plan, and the plan of any organization you own, immediately and without a refund for the rest of the period. An organization that has a plan running cannot be closed until the plan is cancelled.

12. Dispute Resolution

A dispute about how a service was delivered is between you and the Expert, Business or Organizer who delivered it, and bookaLEAP is not responsible for mediating it. A dispute about the money is different: because bookaLEAP collected your payment as the seller’s agent, anything to do with what you paid, a cancellation, or a refund is raised with bookaLEAP at info@bookaleap.com, and we reply with a reasoned decision. The same applies to a booking, fee or event organized directly by bookaLEAP.

If you are a consumer and we cannot resolve it between us, you keep every route the law gives you. You may bring the dispute to the competent Dutch court under Section 14, and you may complain to the Autoriteit Consument & Markt (ACM) via its consumer desk, ACM ConsuWijzer. If you live in another EU or EEA country, the European Consumer Centre in your country (ECC-Net) can help you with a cross-border complaint free of charge.

The European Commission’s Online Dispute Resolution platform stopped operating on 20 July 2025 (Regulation (EU) 2024/3228 repealed the ODR Regulation), so it is no longer a route to anyone.

13. Intellectual Property

All content on the platform other than user content — including branding, code, and designs — is the property of bookaLEAP and may not be copied or reused without permission. User content is governed by Section 7.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Netherlands. Any disputes will be subject to the exclusive jurisdiction of the courts of Amsterdam.

15. Changes to Terms

We may update these Terms at any time. Material changes will be communicated via app notification or email. Continued use of the platform constitutes acceptance of the updated Terms.

15.1 Notice to Experts and Businesses Before a Change Takes Effect

Because Experts and Businesses use the platform to offer their services to Leapers, Regulation (EU) 2019/1150 on fairness and transparency for business users of online intermediation services applies to our relationship with them. If you are an Expert or a Business, the following applies to you in addition to the paragraph above, and prevails over it where the two differ:

• Before a change to these Terms takes effect for you — including a change to our commission rates or to the withdrawal fee in Section 11.1 — we will notify you on a durable medium, by email to the address on your account, and tell you the date from which it applies.
• We will give you at least 30 days between that notice and that date, and longer where you would reasonably need more time to make commercial or technical adaptations. The change does not apply to you before then.
• You may end your agreement with us at any time during the notice period, with effect within 15 days of our notice. Ending it does not affect a withdrawal you have already requested or a balance you have already earned.
• You may waive the remainder of the notice period, either by telling us so in writing or by a clear affirmative action such as accepting the updated Terms in the app. Listing a new service during the notice period is also treated as such a waiver, unless the change requires significant technical adjustments on your side.
• The notice period does not apply where we are under a legal or regulatory obligation to change these Terms in a way that does not allow us to observe it, or where we must change them to address an unforeseen and imminent danger relating to fraud, malware, spam, a data breach, or another cybersecurity risk.

16. Contact

For questions or concerns:

• info@bookaleap.com
• Jan Pieter Heijestraat 107H, 1053 GN, Amsterdam, Netherlands