Terms and Conditions — bookaLEAP B.V.

Effective Date: 01.07.2023 Last Updated: 07.08.2026 Version: 5.1 — pending external counsel sign-off

1. Introduction

Welcome to bookaLEAP, a service provided by bookaLEAP B.V., registered in the Netherlands at Jan Pieter Heijestraat 107H, 1053 GN, Amsterdam (KvK 89959973) (“bookaLEAP”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our platform, apps, and services.

By creating an account, booking a session or event, or using any part of our platform, you agree to these Terms.

2. Our Services

bookaLEAP offers:

• A marketplace platform where users (“Clients”) can book services from independent sports and wellness professionals (“Partners”) and from studios or gyms (“Businesses”) — including 1:1 appointments, class packs / punch cards, and combined offers.
• Events, which may be organized directly by bookaLEAP or by Partners and Businesses using the platform (“Organizers”). Each event listing states who the organizer is; where the organizer is not bookaLEAP, the contract for the event is between you and that Organizer.

3. Accounts and Eligibility

• Accounts are created with a phone number verified by SMS code. You may additionally sign in with Google or Apple; those identities are linked to your phone-verified account.
• You must be at least 16 years old to create a bookaLEAP account. If you are under 18, a parent or legal guardian must consent to your use of the platform and to your participation in any session or event, and that parent or guardian agrees to be bound by these Terms — including Section 6 — on your behalf.
• You agree to provide accurate information and keep it up to date.

4. Booking and Payments

• All payments are processed by Stripe. Available payment methods include card (including Apple Pay and Google Pay), iDEAL, SEPA Direct Debit, and Multibanco. Your card and bank details are collected by Stripe directly and never stored by bookaLEAP.
• Unless a listing states otherwise, bookaLEAP acts as merchant of record for platform purchases and issues the invoice for your purchase; for marketplace services the contract for the service itself remains between you and the Partner or Business. Where bookaLEAP instead acts as disclosed agent for a listing, this is stated on the listing or invoice.
• When you start a booking for a time slot, the slot is reserved for a short hold period (currently 30 minutes) while you complete payment. If payment is not completed in time, the hold lapses and the slot may become available to others.
• If a slot or ticket becomes unavailable before your payment settles (for example a double-booking collision or a sold-out price tier), your booking is cancelled and your payment is automatically refunded in full.
• All prices are shown in euros and include VAT where applicable. Promo codes and LEAP coins — bookaLEAP’s in-app credit, earned through promotions or issued as one of the two refund methods (Section 5.6) — may reduce the price. LEAP coins have no cash value and cannot be redeemed for cash or transferred.
• Class packs / punch cards and combined offers are valid for 12 months from purchase unless the listing states a different validity period. Unused credits expire at the end of the validity period.
• By completing a booking, you confirm that you have read and accept the Cancellation & Refund Policy (Section 5) and the Liability Disclaimer & Assumption of Risk (Section 6) applicable to that booking.

5. Cancellations and Refunds

5.1 Appointments and Sessions (1:1 Personal Training, Nutrition, Wellness, Classes)

• Each session has its own cancellation window, set by the Partner or Business and shown to you when you book. You may cancel a booked session up until that window closes; the app shows you the exact cutoff and, before you confirm cancellation, the amount you will get back.
  • Cancelling before the cutoff: full refund of what you paid, less any LEAP coins bonus that purchase earned you. Whether that refund reaches you as money or as LEAP coins depends on how soon after payment you cancel — see Section 5.6.
  • Cancelling after the cutoff, or not attending: no refund.
• If a Partner or Business cancels your session, you are entitled to a full refund of what you paid for that session, regardless of timing, returned to your original payment method.
• Sessions booked with a punch-card or combo-pack credit follow the same cutoff, applied to the credit: cancelling before it returns the session credit to your pack; cancelling after it forfeits the credit.
• Cancelling a session releases the slot immediately.

5.2 Events

Running an event requires committing in advance to costs such as venue rental, coaching staff, equipment, and marketing. You may cancel your registration up until the cancellation deadline shown for that event (a fixed number of hours before it starts); the app shows you the exact deadline and, before you confirm cancellation, the amount you will get back.

• Cancelling before the deadline: full refund of what you paid, less any LEAP coins bonus that purchase earned you. Whether that refund reaches you as money or as LEAP coins depends on how soon after payment you cancel — see Section 5.6. A free registration may always be cancelled.
• Cancelling after the deadline gives no refund, including for change of mind, late arrival or no-show, and inability to attend for personal reasons such as illness, travel, or scheduling conflicts — unless a refund is required by mandatory law, or Section 5.3 applies.

By purchasing a ticket, you acknowledge and accept this cancellation policy as a condition of your booking.

5.3 Exceptions — When a Refund or Credit Is Owed

Regardless of Section 5.2, you will be offered a full refund or, at your choice, a credit toward a future event, if:

• The organizer cancels the event;
• The organizer reschedules the event to a date or time you cannot attend;
• A refund is otherwise required by mandatory Dutch or EU consumer protection law.

5.4 Cancellation by bookaLEAP of an Individual Booking

Separately from an Organizer cancelling a whole event (Section 5.3), bookaLEAP may cancel your individual booking or registration and remove you from the session or event. Where we do so, we will tell you and give the reason.

Where the cancellation is attributable to you, no refund and no LEAP coins are due, and the amount you paid is not returned. This applies where we cancel your booking because:

• you have breached these Terms or the Code of Conduct, or your participation would put your own or another participant’s safety at risk;
• the booking is fraudulent, was paid by a disputed or reversed payment, or abuses promotions, promo codes, or LEAP coins;
• you did not attend and did not cancel in time under Section 5.1 or 5.2; or
• the booking is a duplicate of another booking you hold for the same session or event.

In every other case — including where we cancel for our own operational reasons — you are entitled to a refund of what you paid for that booking, returned to your original payment method, or at your choice a credit toward a future booking. Because the cancellation is ours and not yours, no time limit applies to this: the cash-refund window in Section 5.6 governs your own cancellations only.

Nothing in this Section limits your rights under mandatory Dutch or EU consumer protection law. Where such law entitles you to a refund, you will receive it regardless of the reason for the cancellation. If you believe your booking was cancelled without a valid reason, contact us at info@bookaleap.com; disputes are handled under Section 12.

Where a booking cancelled under this Section was paid partly with LEAP coins, the coins you spent as a discount are returned to your balance even where the cash you paid is not refunded — those coins were credit you already held, not payment for the cancelled booking.

5.5 Statutory Right of Withdrawal

Under Article 6:230p of the Dutch Civil Code, implementing Article 16(l) of EU Directive 2011/83/EU, the standard 14-day right of withdrawal for online purchases does not apply to bookings for leisure services to be performed on a specific date or within a specific period. As all events and personalised sessions offered through bookaLEAP are scheduled for a specific date and time, that statutory right does not apply once a booking is confirmed, and Sections 5.1–5.4 govern cancellations instead.

The cash-refund window described in Section 5.6 is something we offer voluntarily, as a contractual right under these Terms. It is not the statutory right of withdrawal, it is shorter than fourteen days, and offering it neither waives the exemption above nor creates a statutory cooling-off period for these bookings.

5.6 How Refunds Are Paid — Money or LEAP Coins

A refund under this Section 5 is paid either to your original payment method or as LEAP coins, bookaLEAP’s in-app credit, at a value equal to the amount refunded. Which of the two applies is set by the rules below, not by the reason you give. The app tells you which you will receive, and the amount, before you confirm a cancellation.

Your money is returned to your original payment method when:

• we, an Organizer, a Partner or a Business cancel — any cancellation under Section 5.1, 5.3, or the refundable limb of Section 5.4. No time limit applies to these;
• you cancel shortly after paying — there is a cash-refund window immediately following payment, during which cancelling your own booking returns your money rather than credit. The window is currently one hour from the moment your payment completes. It never runs past the booking’s own cancellation cutoff or deadline (Sections 5.1 and 5.2), so a booking made close to that deadline has a correspondingly shorter window. The app always shows the exact time by which you must cancel to be refunded in money — rely on that time rather than on the one-hour figure;
• the booking could not be fulfilled — for example a slot collision or a sold-out price tier (Section 4); or
• mandatory Dutch or EU consumer protection law requires a monetary refund.

You are refunded in LEAP coins when you cancel your own booking after the cash-refund window has closed but before the cancellation cutoff or deadline. LEAP coins can be used like money on the platform — to book any event, session, or offer — but have no cash value and cannot be redeemed for cash or transferred.

The two methods are never combined for the same booking: a refund is paid wholly in money or wholly in coins. Where a purchase earned you a LEAP coins bonus, that bonus is deducted from your balance when the purchase is refunded. On a refund paid in money there is no offsetting credit, so if you have already spent the bonus your coin balance may go below zero; it cannot be spent while negative and is cleared by coins you earn afterwards.

Money refunds are returned through Stripe to the payment method you used and normally appear within a few working days.

Sessions booked with a punch-card or combo-pack credit are settled in pack credit under Section 5.1 and are outside this Section: no money or LEAP coins refund arises for them.

5.7 Asking Us to Review a Refund

If Sections 5.1 to 5.6 give you no refund but you believe your circumstances justify one — you are taken ill on the morning of a class, for example — you can ask us to look at it. The request is made from the booking in the app, is available for any booking you paid for, and can be submitted up until the session or event starts. Tell us the reason.

We read every request and reply with a decision either way. If we decline, we tell you why. If we approve, we decide whether to refund in money or in LEAP coins and tell you which you have received.

This is a discretionary review, not an additional entitlement. It neither limits nor replaces Section 5.3, Section 5.4, or your rights under mandatory Dutch or EU consumer protection law — where any of those give you a refund, you receive it whether or not you use this route.

5.8 Force Majeure

Neither bookaLEAP nor an Organizer is liable for the cancellation, postponement, or alteration of an event due to circumstances beyond its reasonable control, including extreme weather, government restriction, public health measures, or unavailability of a venue for reasons outside its control. In such cases, an alternative date or credit will be offered where reasonably possible; a cash refund is not guaranteed unless required by law.

6. Liability Disclaimer & Assumption of Risk

6.1 Inherent Risk of Physical Activity

Physical activity and wellness services carry inherent risks, including but not limited to muscle strain, sprains, fractures, cardiovascular incidents, and, in rare cases, serious or fatal injury. By booking or attending any session or event through bookaLEAP — whether delivered by an independent Partner, a Business, or organized directly by bookaLEAP — you voluntarily and knowingly assume these inherent risks and participate at your own risk.

6.2 Events Organized Directly by bookaLEAP

For events where bookaLEAP is the organizer:

• bookaLEAP takes reasonable care in selecting qualified coaches and instructors and in choosing appropriate venues for the activity offered.
• You are responsible for providing accurate and complete health information before participating (see Section 6.4), and for informing the coach or event staff on-site of any condition that could affect your safety.
• You must follow all safety instructions given by coaches, instructors, and event staff at all times.
• bookaLEAP is only liable for injury, loss, or damage at a bookaLEAP-organized event if it was caused by bookaLEAP’s own gross negligence or intentional misconduct (including that of its direct employees or contractors). Where the law does not allow liability to be limited — such as for death or personal injury caused intentionally or by gross negligence — that liability remains.
• bookaLEAP is not liable for injury, loss, or damage caused by: (a) your failure to disclose relevant health information; (b) your failure to follow safety instructions; (c) a pre-existing medical condition you did not disclose; or (d) risks inherent to the activity that were reasonably communicated to you in advance.

6.3 Partner- and Business-Delivered Services and Events

bookaLEAP does not guarantee the outcome or quality of services or events offered by independent Partners, Businesses, or third-party Organizers. The contract for these services is between you and that provider. bookaLEAP is not liable for a provider’s acts or omissions, except to the extent bookaLEAP has failed to meet its verification obligations under Section 10.

6.4 Accuracy of Health Information

You confirm that any health, injury, fitness, or medical information you provide — whether in event registration answers, to a Partner, or at an event — is accurate and complete to the best of your knowledge. Failure to disclose relevant health conditions may endanger your safety and may limit bookaLEAP’s and the provider’s liability for any resulting harm. If you have a pre-existing medical condition, we recommend consulting a physician before beginning a new activity or programme.

7. User Content

• You may publish content on the platform (for example feed posts, images, and reviews). You retain ownership of your content and grant bookaLEAP a non-exclusive, worldwide, royalty-free license to host, display, and distribute it as needed to operate and promote the platform.
• You must have the rights to any content you upload, and it must comply with the Code of Conduct. Do not upload content that is unlawful, infringing, misleading, or harmful.
• bookaLEAP may remove or hide content that violates these Terms or the Code of Conduct. To report content, contact info@bookaleap.com; we review reports and act on justified notices, and we inform affected users of removals where required by law.

8. Reviews and Ratings

Reviews are user content, and Section 7 applies to them in full. The rules specific to reviews:

• Only attendees may review. You can review a Partner who coached you, or a Business whose venue hosted you, only after a booking you personally made and attended. We resolve who you may review from that booking, not from what you tell us — you cannot review yourself, a Partner or Business you did not train with, or a booking that was cancelled or has not happened yet.
• One review per booking per subject. A booking with several coaches and a venue lets you review each of them once. Every rating is optional; submitting some and not others is fine.
• A time limit. You may submit a review, and change one you have written, for 14 days after the booking finishes. After that the review stands as written. You may delete your own review at any time, with or without the window open.
• Reviews publish immediately. We do not check a review before it appears. A review is a whole number of stars from 1 to 5 and, if you choose, up to 1,000 characters of text. It is shown publicly next to the Partner’s or Business’s profile together with your first name and profile picture — not your full name, phone number, or email.
• Ratings shown on a profile are the average of the visible reviews for that account. Hiding a review removes it from the average.
• Your review must be your own honest experience of the booking it is attached to. Do not post reviews that are paid for, traded, written on someone else’s behalf, or about anything other than the service you received. Do not include other people’s personal data.
• Reporting a review. Any signed-in user can report a published review. We assess reports and, where a review breaches these Terms, the Code of Conduct, or the law, we hide it. When we hide a review we tell its author what we decided and why, and the author can contest that decision by replying to that notice or writing to info@bookaleap.com. Reporting a review does not hide it while we assess it.
• If you delete your account, your reviews are anonymised rather than removed: the rating and text stay so that a Partner’s or Business’s rating history is not rewritten by unrelated account closures, but nothing identifying you remains attached to them. This is explained further in the Privacy Policy.

9. User Conduct

You agree not to:

• Provide false information.
• Use the platform for illegal purposes.
• Harass, abuse, or harm other users or professionals.
• Circumvent the platform to avoid fees.

The Code of Conduct forms part of these Terms. bookaLEAP may suspend or terminate your access for violations of these rules; the “Violations” section of the Code of Conduct describes the review process.

10. Partner Verification

Professionals and Businesses are verified before being listed on the platform, and must complete identity and financial verification before receiving payouts. However, bookaLEAP does not guarantee the accuracy of qualifications or fitness for your personal needs.

11. Partners and Businesses — Fees, Payouts, and Reporting

• Platform commission rates and the applicable legal model (merchant of record or disclosed agent) are shown to Partners and Businesses per listing category and frozen at the time of each transaction.
• Payouts are made by SEPA bank transfer in periodic payout batches to the verified bank account on file, no later than one month after the session or event date. bookaLEAP issues self-billing invoices for payouts with the Partner’s or Business’s consent, given at onboarding.
• bookaLEAP may be legally required to report Partner and Business identification and revenue data to the Dutch tax authority (including under DAC7).
• Partners and Businesses must not make false or misleading public statements about bookaLEAP or its users. Honest reviews and opinions are not restricted.
• Accepting or soliciting off-platform payment for a booking initiated through the platform — including listing a reduced price in-app and collecting the difference directly — is a material breach of these Terms and may result in suspension or termination of the account and recovery of the evaded fees.

12. Dispute Resolution

Disputes between Clients and Partners, Businesses, or third-party Organizers must be resolved directly between the involved parties. bookaLEAP is not responsible for mediating or resolving such disputes. Disputes relating to a booking, fee, or event organized directly by bookaLEAP should first be raised with bookaLEAP at info@bookaleap.com. Consumers in the EU may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

13. Intellectual Property

All content on the platform other than user content — including branding, code, and designs — is the property of bookaLEAP and may not be copied or reused without permission. User content is governed by Section 7.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Netherlands. Any disputes will be subject to the exclusive jurisdiction of the courts of Amsterdam.

15. Changes to Terms

We may update these Terms at any time. Material changes will be communicated via app notification or email. Continued use of the platform constitutes acceptance of the updated Terms.

16. Contact

For questions or concerns:

• info@bookaleap.com
• Jan Pieter Heijestraat 107H, 1053 GN, Amsterdam, Netherlands